Blvd Kukulcan Km 19.5 Lt 65 Suite #2106 Boulevard Kukulkan
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Hotel Zone
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Reviews and Ratings
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
7.8/10
Very good
Rooms
8.4
Location
8.6
Service
6.4
Dining
7.4
Guest reviews
7.8/10
based on 5 reviews
7.4
7.4/10 based on 781 reviews
Justin
United Kingdom,
March
2024
7.6/10
The hotel is ideally located among all the bars, close to great beach clubs, and in the heart of everything. The rooms are spacious and modern, with a comfortable king-size bed and a good-sized TV. However, the service could be improved with better problem-solving skills and management communication. The dining experience offers delicious homemade local products, but it is not included in the price.
Rooms
8.0
The room with the king-size bed was comfortable and had complimentary water, which was a nice touch.
Service
5.0
The service lacked problem-solving skills when issues arose, and contacting the manager was a challenge.
Location
9.0
The hotel is in a vibrant area amongst all the bars and very close to many restaurants and shops.
Dining
7.0
The dining experience offers delicious homemade local products, but it is not included in the price.
Facilities
9.0
The hotel provides dry cleaning, laundry, valet parking, pet amenities, tours/ticket assistance, and a happy hour for guests' convenience.
John
United Kingdom,
October
2023
8.0/10
The hotel is nestled in a great area, just steps away from the beach and surrounded by bars and restaurants. The rooms offer a kingsize bed and complimentary water, adding a nice touch. While the TV is of a good size, there is room for improvement in problem-solving skills from the staff. The location excels with its accessibility to various beaches and kosher dining options, as well as the convenience of the ferry to Isla Mujeres just across the street.
Rooms
8.0
My room on level 4 was cozy and had a comfortable kingsize bed. I appreciated the complimentary water provided, a thoughtful gesture. The good-sized TV was perfect for relaxing evenings.
Service
7.0
The service was friendly and accommodating, although there were some issues with problem-solving capabilities when I requested to speak to the manager. However, amenities like dry cleaning and valet parking were convenient.
Location
9.0
The hotel's location is superb, situated right across from the beach area and amidst a vibrant selection of bars and restaurants. It's also close to several beautiful beaches and offers easy access to kosher dining options and the ferry to Isla Mujeres.
Dining
8.0
I enjoyed the dining experience with delicious homemade pastries. However, it's worth noting that dining was not included in the stay.
Facilities
8.0
The hotel offers a range of facilities including laundry services and tours/ticket assistance, enhancing the overall stay experience.
James
United States,
September
2023
7.8/10
The hotel is ideally located across from the beach area, offering easy access to beautiful sandy shores. The rooms are spacious and modern with comfortable king-size beds on the 4th level, and the complimentary water was a nice touch. While the service lacked problem-solving skills, amenities like dry cleaning, laundry, valet parking, pet services, tours, and happy hour were available.
Rooms
9.0
The rooms on the upper floors with king-size beds and complimentary water were very comfortable and relaxing.
Service
7.0
The service was good overall with a range of amenities available, but there was a lack of problem-solving skills when issues arose.
Location
8.0
The hotel is conveniently located in a good area near various beaches and a large shopping center, making it an excellent choice for beach lovers and shoppers.
Dining
7.0
While dining options weren't included, the fresh sandwiches provided were a pleasant surprise.
Facilities
8.0
The hotel offers a variety of facilities including a pool, beach access, and happy hour, enhancing the overall stay experience.
Megan
United States,
August
2023
8.2/10
The hotel is a gem, nestled right on the beautiful beach and surrounded by an array of vibrant bars. The twin bed room I stayed in was cozy and spotless, providing a great night's sleep. While the staff is accommodating, I did encounter a slight hiccup when requesting to speak to the manager for an issue. Nevertheless, the proximity to the beach area is unbeatable.
Rooms
9.0
My room was equipped with a good-sized TV and the twin beds were comfortable for a restful stay.
Service
7.0
The staff was friendly overall, but faced some challenges with problem-solving when I requested to speak with the manager.
Location
8.0
The hotel is nestled amongst all the vibrant bars, making it a fun spot for nightlife enthusiasts.
Dining
8.0
I enjoyed a delicious Pad Thai at the hotel's restaurant, although it was not included in the stay.
Facilities
9.0
The hotel offers excellent amenities like dry cleaning, laundry service, and tours/ticket assistance.
Art
United States,
June
2023
7.6/10
I had a great stay at this hotel. The rooms were lovely, the service was a bit lacking, the location was fantastic, the dining was okay, and the facilities were satisfactory.
Rooms
8.0
My room was on one of the upper floors, and it was spacious with 2 comfortable double beds. I loved the good-sized TV! The complimentary water was a nice touch.
Service
6.0
The staff didn't handle issues well when I asked to speak to the manager. However, they did offer services like dry cleaning, laundry, and valet parking. They could work on their problem-solving skills.
Location
9.0
The hotel is in a prime area, right across from the beach and amongst all the bars. I appreciated being close to several beaches, and the ferry to Isla Mujeres is conveniently located across the street.
Dining
7.0
I enjoyed the authentic Indian dishes offered at the on-site restaurant. It was not included in the stay, but the food was tasty.
Facilities
8.0
The hotel had everything I needed during my stay. From pet amenities to tours/ticket assistance, they had it all.